Debugging "State Information Lost" errors
"State Information Lost" (
This is one of the most common errors that you can encounter when configuring SimpleSAMLphp. Unfortunately, it is also a generic error that can have many possible causes. This document will attempt to describe what this error actually means, and some of the situations that can cause it.
Table of Contents
- 1 What is "state information"?
- 2 What does it mean that it was lost?
- 3 What can cause it to be lost?
The "state information" is data that SimpleSAMLphp stores in association with a request. The request is typically a SAML 2.0 authentication request sent to the IdP, but it can also be other requests.
This state information is given a random ID, e.g.
_2da56e07840b59191d9797442b6b665d67d855cf77", and is saved in the session of
This means that we tried to load state information with a specified ID, but were unable to find it in the session of the user.
There are several ways that this can happen, but most of them have to do with session storage. Here we will outline some generic alternatives, and possible solutions.
The domain name the IdP sends the response to is configured in the metadata of the IdP. This means that it may not match up with the domain name the user accessed. For example we may have the following scenario:
- The user accesses
https://www.example.org/. A session is created for the user, and the session cookie is set for the current domain (www.example.org).
- The user needs to be authenticated. We therefore save some information about the current status in the state array, create a SAML 2.0 authentication request, and send it to the IdP.
- The user logs in on the IdP. The IdP then sends a response to the SP at
example.org. However, the metadata for the SP that is registered at the IdP uses
www) as the domain the response should be sent to. The authentication response is therefore sent to that domain.
- The SP (now at
https://example.org/) tries to load the state information associated with the authentication response it received. But, because the domain name has changed, we do not receive the session cookie of the user. We are therefore unable to find the session of the user. When we attempt to load the state information from the session we are therefore unable to find it.
There are several ways to solve this. One of the simplest is often to configure your webserver to only use one domain, and redirect all accesses to the other domain to the correct domain.
A different solution is to change the session cookie settings, so that they are
set for the "
example.org" domain. If you are using PHP sessions, you should
change this in
php.ini. If not, you should change it with the
session.cookie.domain' option in
config/config.php. In either case, it should
be set to the top-level domain with a "dot" in front of it. E.g.:
'session.cookie.domain' => '.example.org',
Or in php.ini:
session.cookie_domain = ".example.org"
Note that if you use PHP sessions, you will also have to make sure that your application uses the same domain when it sets the cookie. How that is done depends on your application. (See the section about mismatch between application PHP session settings and SimpleSAMLphp session settings.)
If a cookie is set during a HTTPS session, it is not available when the same URL is later accessed over http. If your site is available over both http and https, check that you're using https consistently throughout the configuration. The best and most secure is to make your complete site available on https only, and redirect any http requests to https.
If both the application you are trying to add SAML 2.0 support to and
SimpleSAMLphp uses PHP session for session storage, and they don't agree on all
the parameters, you can end up with this error. By default, SimpleSAMLphp uses
the settings from
php.ini, but these can be overridden in
If this is the cause of your error, you have two choices: either change SimpleSAMLphp to use a different session storage method (e.g. memcache or sql), or change the session settings to match between the application and SimpleSAMLphp. In many cases it is simplest to adjust the session storage.
If you decide to make the session settings match, you should change the
php.ini. This is to make sure that the settings apply to everything
that uses the default settings. The following options in
php.ini must match the
settings used by the application:
session.save_handler: This is the method that is used to store the session. The default is "
session.save_path: This is the location the session files are saved. The default depends on your PHP installation.
session.name: This is the name of the session cookie. The default is "
session.cookie_path: The path that the session cookie is limited to. The default is "
/", which means that it is available to all pages on your domain.
session.cookie_domain: This is the domain the session cookie is limited to. The default is unset, which makes the cookie available only to the current domain.
What those settings should be set to depends on the application. The simplest
way to determine it may be to look for calls to
the application, and look at what parameters it uses.
Sometimes the problem is caused by SimpleSAMLphp being unable to load and/or save sessions. This can be caused by the session settings being incorrect, or by a failure of some service required by the session storage. For example, if you are using memcache for session storage, you need to ensure that the memcache server is running and that the web server is able to connect to it. The same applies if you are saving the sessions to a SQL database.
You may want to check your web server error log. If the PHP session handler fails, it may log an error message there.